Return Policy

Due to the type of product that we offer, we are not able to exchange or refund our products for any reasons other than a damaged or defective item on delivery.

To start an exchange for a damaged or defective product, you can contact us at admin@northamericatobacco.com  . If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any questions at admin@northamericatobacco.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Thank you for choosing Lit IT products.